Our Team

Lynnette Morris is a Service Management and Training, Development Consultant. She has 16 years experience in the service and sales industry. She is passionate about people and maintaining high service delivery standards. She has driven this passion through her quest to enhancing other’s skills in delivering service in Contact/Call Centres, Sales and retail channels.

Lynnette started her career informally at Clientele life in 1992 and then formally into the Call Centre industry in 1994 at M-Tel (PTY) ltd and developed her career to being appointed as the MTN Call Centre Training Manager and then as the MTN Subscriber Operations Training Manager. She left MTN to start a Call Centre Consulting company - mma, Margie Middleton & Associates with her two partners and in 2002 formed her own company.

As a consultant, she has worked in the Telecoms, Manufacturing, Banking and Retail environments, her hands on experience has provided her with an in-depth understanding of the importance of good customer care strategy balanced with excellent customer interfacing skills, the need for customer-focused products, processes and support infrastructure.

This understanding plus her passion for skills transference led her career to supporting these channels, by providing consulting, training and skills development that is aligned to customer’s needs, expectations and business objectives to achieve best results for the organisation.

Lynnette is known for building long-term relationships with her clients by ensuring that all products and services provided are used to achieve their defined outcomes. This methodology has led her to provide individual attention to her customer base and therefore seen as part of the organisations that she works with and not a “Consultant”.